Refund policy

Due to the sensitive nature of transporting art, returns and exchanges are not offered on prints or original works of art for change of mind. Nothing in this policy limits your rights under Australian Consumer Law.

For Perth Locals: I am happy to visit you in your home or have you visit my Mount Lawley Studio to discuss artwork or try on your wall.

Everywhere else: contact me to discuss your room and what piece or size might suit. Always happy to have a chat. 

Damages and issues

All artworks are carefully packaged and transported using methods appropriate for their size and destination. Large original artworks delivered within Australia are professionally stretched and framed by my trusted framing partners, then hand-delivered directly to your door, avoiding the risks associated with standard courier transport.

For smaller works, if your artwork arrives damaged, please contact me and we can discuss the best way forward, whether it be a refund or another artwork as soon as possible. Here’s what we’ll need from you:

• Photos of the external box
• Shipping label
• Photos showing any damage to the artwork or frame

Please email photos of the packaging, shipping label and any damage to rebecca.koerting@me.com as soon as possible, ideally within 48 hours of delivery, so I can investigate and resolve the issue quickly. The more detail, the better!